Shipping Policy

Our Weekly Shipping Schedule

  • Place your order Monday - Your order ships Tuesday

  • Place your order Tuesday - Your order ships Wednesday

  • Place your 2-Day or Ground order Wednesday - Your order ships Monday

  • Place your Overnight order Wednesday - Your order ships Thursday

  • Place your order Thursday-Sunday - Your order ships Monday

Shipping Rates

  • Ground: $15.00 (Only available for delivery in Western Washington)

  • 2-Day: $25.00

  • Standard Overnight: $30.00

  • Priority Overnight Shipping: $35.00 (arrives by 10:30 a.m. next business day)

  • Add Signature Service for $4.50

  • Orders shipping to Hawaii or Alaska must ship Priority Overnight

Shipping FAQS

Can we Guarantee Delivery Dates & Time?
There are a few reasons why FedEx might experience delivery delays; Storms, hurricanes, wild fires, to name a few. Due to the fact that there are forces of nature out there that we cannot control, we cannot guarantee delivery times once your order is out of our hands. We can guarantee that your order will ship out on time from our facility in accordance with our shipping schedule posted here.

How can I track my order?
Your will receive an email when your order ships, which will include a tracking number. If you are having trouble with tracking your order, please feel free to give us a call and we will help you contact FedEx.

Do you require a signature?
FedEx has permission to leave packages at the recipient’s address if no one is there to sign for it. Our suggestion is that you have your chocolates shipped to your daytime/business location whenever possible. Crabtree Brands is NOT responsible for packages that are stolen or damaged once they have been delivered to the specified address given by the customer. We offer FedEx’s ‘Signature Required for Delivery’ service. You can add this to your order at checkout by selecting it when choosing your shipping method. With this service added FedEx will not deliver unless someone is there to sign for it. If no one is around to sign, Fedex will make 2 more attempts before they return the package to us. Crabtree Brands will not refund purchases if the product is damaged or melted after the first delivery attempt or if it is returned to us by FedEx.

Shipping Tips

Please remember to double check your addresses before submitting your order. Crabtree Brands will not be held responsible for delays in orders or returned shipments due to incorrect or undeliverable addresses that have been provided by the customer. *REMINDER: WE CANNOT SHIP TO PO BOXES

We love receiving gifts and surprises as much as anyone, but we suggest that you notify the recipient of the shipment, in order to prevent delays in the product arrival. Let us know if you would like us to include a gift message (at no additional charge) so that the recipient knows where the delicious chocolates came from.

All shipping is applied to pre-discounted totals when a promotion code is used.

If you notice that there is an error in your order, please contact us as soon as possible by calling: (360) 930-0283. We will give our best to try and fix the error before your order is shipped out.